Terms of service

OVERVIEW

This website is operated by Craw-leigh. Throughout the site, the terms “we”, “us” and “our” refer to Craw-leigh. We provide this website, including all information, tools and services available from it, to you (“you”, “the user”) on the condition that you accept all terms, conditions, policies and notices set out here.

By visiting our site and/or purchasing something from us, you are using our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including without limitation visitors, customers, merchants and content contributors.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

If you are a consumer in the United Kingdom, you have statutory rights under UK consumer law. Nothing in these Terms is intended to exclude or limit any rights you have that cannot be excluded under applicable law.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most up-to-date version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on the website. You are responsible for checking this page regularly for changes. Continued use of the website or the Service after changes are posted means you accept those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

By using our website in any way (including browsing), creating an account, subscribing to marketing communications, or placing an order, you confirm that you have read, understood and agree to be bound by these Terms and any policies referred to in them (including our Privacy Policy and Return & Refund Policy).

How a contract is formed

  1. Placing an order: When you place an order on our website, you are making an offer to purchase the products in your basket.

  2. Order acknowledgement: After you place an order, you may receive an email confirming that we have received your order. This email is an acknowledgement only and does not mean your order has been accepted.

  3. Order acceptance: A legally binding contract is formed only when we send you an email confirming that your order has been accepted and dispatched (or otherwise confirm acceptance in writing).

  4. Right to refuse or cancel: We reserve the right to refuse or cancel any order before acceptance, including (without limitation) where:

    • the product is out of stock or incorrectly priced;

    • we suspect fraud, unauthorised or illegal activity; or

    • the order appears to be placed by dealers, resellers or distributors.
      If we cancel an order before acceptance, we will refund any payment received.

Nothing in this section affects your statutory rights as a consumer.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any minor dependants to use this site.

You may not use our products for any unlawful or unauthorised purpose and you may not, in using the Service, break any applicable laws in your jurisdiction (including but not limited to copyright and other intellectual property laws).

You must not transmit any worms, viruses or any code of a destructive nature.

Any breach of these Terms will result in immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your content (excluding credit card details) may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

Headings used in these Terms are included for convenience only and do not limit or otherwise affect the Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete or current. The material on this site is provided for general information and should not be the only basis for making decisions without consulting primary, more accurate, more complete or more timely sources. Any reliance on material from this site is at your own risk.

The site may contain certain historical information, which is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service, except to the extent such liability cannot be excluded under applicable UK law.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These items may have limited quantities and are subject to return or exchange in accordance with our Return and refund policy and your statutory rights.

We have tried to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your device’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit quantities of any products or services that we offer. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We may discontinue any product at any time. Any offer for any product or service on this site is void where prohibited.

Nothing in this Section affects your legal rights in relation to products that are faulty or not as described.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These limits may include orders placed by or under the same customer account, the same payment card and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may try to notify you using the email and/or billing address/phone number provided at the time the order was placed.

We also reserve the right to limit or stop orders which, in our judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all orders placed in our store. You agree to promptly update your account details and other information, such as your email address and payment card numbers and expiry dates, so that we can complete your transactions and contact you as needed.

For more information, please review our Return and Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to tools from third parties that we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We have no liability arising from or relating to your use of optional third-party tools, except where such liability cannot be excluded under applicable law.

Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should make sure that you understand and agree with the terms on which those tools are provided by the relevant third-party provider(s).

We may also offer new services and/or features in the future through the website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Some content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions connected with any third-party websites. Please review the third party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain submissions (for example contest entries), or without a request from us you send creative ideas, proposals, suggestions or other materials (collectively, “comments”), whether online, by email, by post or otherwise, you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate or otherwise use those comments in any medium. We are not obliged to:
(a) keep any comments confidential;
(b) pay compensation for any comments; or
(c) respond to any comments.

We may, but are not required to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or which violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any comments. You alone are responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which is drafted in line with applicable UK data protection law (including the UK GDPR and Data Protection Act 2018), where relevant.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our site or in the Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice (including after you have submitted your order).

We have no obligation to update, amend or clarify information in the Service or on any related website, except as required by law.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any applicable laws, rules or regulations;
(d) to infringe upon or violate our intellectual property rights or the rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service, any related website, other websites or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or bypass the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

You agree that your use of the Service is at your sole risk. To the fullest extent permitted by applicable UK law, we shall not be liable for any indirect or consequential loss or damage arising out of or in connection with your use of the website, the Service, or any products purchased using the Service.

Nothing in these Terms excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot be excluded or limited under UK law (including your rights under consumer protection legislation).

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Craw-leigh and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or any documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing use of our website.

If, in our sole judgment, you fail to comply with any provision of these Terms, or we suspect that you have failed to comply, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services (or any part of them).

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including any previous versions of the Terms).

SECTION 18 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you with services are governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or your use of the Service, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the latest version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to check our site periodically for changes. Your continued use of or access to the website or the Service following the posting of changes to these Terms constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Store name: Craw-leigh
Email: info@craw-leigh.com
Phone: +447782273482

Craw-leigh is operated by SLCollective Limited.
UK fulfilment partner location: 158 Beddington Ln, Croydon CR0 4GG, United Kingdom.

Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Office 3906, 39th The Center
99 Queen’s Road Central, Central, Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)
We aim to respond to your email within 48 hours.