Refund policy

This page describes our Return and Refund Policy.

We want you to feel confident when shopping for women’s and men’s fashion at Craw-leigh. If something doesn’t work out, our returns and refunds process is designed to be clear and straightforward.

30 Day Return Period

You can return items within 30 days from the date you receive your order.

To be eligible for a return:

  • Items must be unworn, unused, and in original condition

  • Original tags, labels, and packaging must be included

  • Any accessories that came with the item must also be returned

Our customer support team can guide you through the process if you need help.

Return Costs

Defective / wrong / damaged items

  • If your item is faulty, damaged on arrival, or not what you ordered:

    • We will cover the return shipping costs

    • We will arrange a replacement or refund, depending on availability and your preference

Currency that applies to this policy is GBP.

We do not charge any restocking fee.

Change of mind / doesn’t fit / not your style

  • If you decide the item is not right for you (size, style, colour, etc.):

    • You are responsible for the cost of sending the item back

    • Original shipping fees (if any) are non-refundable

How to Return an Item

  1. Contact us

  2. Prepare your parcel

    • Repack the item securely in the original packaging, including all tags, accessories, and documents.

  3. Send it back

    • Follow the instructions you receive in your return authorisation email.

    • Drop the parcel off with the specified shipping carrier.

Refunds

  • Once we receive your return, we will inspect the item to make sure it meets our return conditions.

  • After approval, we will process your refund to the original payment method.

  • Refunds appear within 7 days, depending on your bank or payment provider.

Exchanges

If you’d like to swap an item for a different size, colour, or product, please contact us first.
We’ll let you know about availability and explain how to arrange an exchange.

Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return (for example, certain underwear, swimwear, or accessories, depending on local regulations and hygiene rules).
These items will be clearly marked as non-returnable in the product description on our website.

Questions & Extra Help

If you have any questions about returns, refunds, or exchanges, you can:

  • Check our FAQ page

  • Contact our customer service team directly

Contact Information

Store name: Craw-leigh
Email: info@craw-leigh.com
Phone: +447782273482

Craw-leigh is operated by SLCollective Limited.
UK fulfilment partner location: 158 Beddington Ln, Croydon CR0 4GG, United Kingdom.

Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Office 3906, 39th The Center
99 Queen’s Road Central, Central, Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)
We aim to respond to your email within 48 hours.