FAQ

Below you’ll find answers to common questions about ordering clothing from Crawleigh.

How long does delivery take?

Our orders are usually processed and dispatched within 1–2 business days.
Standard delivery times depend on your country, but are typically around 5–10 business days after dispatch.

For more detailed information based on your location, please refer to our Shipping Policy.

Do you offer free shipping?

We may offer free shipping promotions or free shipping above a certain order value, depending on your location and current offers.
Please check our Shipping Policy or the checkout page for the most up-to-date information on shipping costs and free shipping thresholds.

Where is Crawleigh based?

Crawleigh is an online fashion store specialising in women’s and men’s clothing and accessories.
We operate online only, which allows us to keep our prices competitive and refresh our collections regularly.

What if I receive a damaged or faulty item?

If your item arrives damaged, faulty, or not as described, please contact us within 30 days of receiving your order.
We’ll help you with a replacement or refund once we’ve reviewed your request and, if needed, photos of the issue.

Full details can be found in our Return and Refund Policy.

Can I cancel my order after placing it?

We offer a short window to cancel or change your order after it has been placed.
If you need to cancel, please contact us as soon as possible.

Once your order has been processed or shipped, it can no longer be cancelled, but you may still be able to return it in line with our Return and Refund Policy.

What is your return policy?

If your item doesn’t fit, isn’t what you expected, or you’re simply not fully satisfied, you may be able to return it within our 30-day return period, as long as it is:

  • Unworn and unused

  • In original condition

  • With all tags still attached

Please check our Return and Refund Policy for full conditions and instructions.

When will I receive my refund?

Once we’ve received and inspected your returned item, we’ll process your refund as soon as possible.
Refunds are usually credited back to your original payment method within around 7 business days, depending on your bank or payment provider.

How do I choose the right size?

Each product page includes a size guide or measurements to help you choose the best fit.

We recommend:

  • Checking the size chart carefully

  • Considering whether you prefer a more fitted or relaxed look

  • Contacting us if you’re unsure – we’re happy to advise where possible

Can I exchange an item for a different size or colour?

In many cases, yes. You can exchange an item for another size or colour if:

  • It’s returned in original condition

  • It’s within our return period

Please contact us first so we can confirm availability and explain how to proceed with your exchange.

Do you ship internationally?

We ship to selected countries.
Availability, delivery times, and shipping costs depend on your location.

For the latest information on where we deliver, please see our Shipping Policy or check at checkout.

Do you have a physical store?

No. Crawleigh is an online-only fashion store.
This helps us keep our collections fresh and our prices competitive, while offering a wide range of styles for women and men.

Can I place a bulk or group order?

Yes. If you’re interested in placing a larger order (for example for a team, event, or organisation), please contact our customer service team with your requirements.
We’ll let you know about stock availability, lead times, and any possible discounts.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation, often with tracking details (where available).
You can use this information to follow your parcel until it arrives.

How can I contact customer support?

You can reach our customer service team by email or via the contact form on our website.

Store name: Crawleigh
Email: info@crawleigh.com
Phone: +447782273482

Warehouse address: Beddington Ln, Croydon CR0 4GG, United Kingdom

Business Name: SL Collective Limited
Business Registration Number: 78238500
Business address: Office 3906, 39th The Center
99 Queen’s Road Central, Central, Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)
We aim to respond to your email within 48 hours.