FAQ

Below you’ll find answers to common questions about ordering clothing from Craw-leigh.

How long does delivery take?

Orders are usually processed and dispatched within 1 to 2 business days.

After dispatch, delivery typically takes around 5 to 8 business days. In total, most orders arrive within approximately 6 to 10 business days from the time the order is placed.

For more detailed information, please refer to our Shipping Policy.

Do you offer free shipping?

We offer free shipping on all orders. Please check our Shipping Policy or the checkout page for the most up-to-date information.

Where is Craw-leigh based?

Craw-leigh is operated by SLCollective Limited and operates as an online fashion store.

We sell exclusively online, which allows us to keep our collections up to date and our prices competitive.

What if I receive a damaged or faulty item?

If your item arrives damaged, faulty, or not as described, please contact us within 30 days of receiving your order. We will review your request and, where needed, ask for photos of the issue. If your claim is approved, we will assist you with an appropriate solution in line with your legal rights.

Full details can be found in our Return and Refund Policy.

Can I cancel my order after placing it?

If you need to cancel or change your order, please contact us as soon as possible. We may be able to make changes before the order has been processed or dispatched.

Once your order has been processed or shipped, it can no longer be cancelled, but you may still be able to return it in line with our Return and Refund Policy.

What is your return policy?

If your item doesn’t fit, isn’t what you expected, or you’re simply not fully satisfied, you may be able to return it within our 30 day return period, as long as it is:

  • Unworn and unused

  • In original condition

  • With all tags still attached

Please check our Return and Refund Policy for full conditions and instructions.

When will I receive my refund?

Once we’ve received and inspected your returned item, we’ll process your refund as soon as possible. Refunds are usually credited back to your original payment method within 7 business days, depending on your bank or payment provider.

How do I choose the right size?

Each product page includes a size guide or measurements to help you choose the best fit.

We recommend:

  • Checking the size chart carefully

  • Considering whether you prefer a more fitted or relaxed look

  • Contacting us if you’re unsure, we’re happy to advise where possible

Can I exchange an item for a different size or colour?

In many cases, yes. You can exchange an item for another size or colour if:

  • It’s returned in original condition

  • It’s within our return period

Please contact us first so we can confirm availability and explain how to proceed with your exchange.

Do you ship internationally?

We currently accept orders for delivery within the United Kingdom only.

Although orders are shipped internationally to the UK, we do not currently offer delivery to countries outside the United Kingdom.

Orders for customers in the United Kingdom may be dispatched through our UK fulfilment partner located at 158 Beddington Ln, Croydon CR0 4GG, United Kingdom.

For the latest information on where we deliver, please see our Shipping Policy or check at checkout.

Do you have a physical store?

No. Craw-leigh is an online only fashion store.

Can I place a bulk or group order?

Yes. If you’re interested in placing a larger order (for example for a team, event, or organisation), please contact our customer service team with your requirements.
We’ll let you know about stock availability, lead times, and any possible discounts.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation, often with tracking details (where available).
You can use this information to follow your parcel until it arrives.

How can I contact customer support?

You can reach our customer service team by email or via the contact form on our website.

Store name: Craw-leigh
Email: info@craw-leigh.com
Phone: +447782273482

Craw-leigh is operated by SLCollective Limited.
UK fulfilment partner location: 158 Beddington Ln, Croydon CR0 4GG, United Kingdom.

Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Office 3906, 39th The Center
99 Queen’s Road Central, Central, Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)
We aim to respond to your email within 48 hours.