Payment Policy

Store name: Crawleigh
Website: Crawleigh (the “Store”, “we”, “us”, “our”)

These Payment Policy explain how payments, pricing, and billing-related matters work when you shop with us. They apply to all purchases made through our Store and sit alongside our Terms of Service, Privacy Policy, and Return and Refund Policy.

If anything in these Payment Policy conflicts with applicable consumer law, consumer law will apply.

1) Prices & Currency

  • All prices displayed on our Store are shown in British Pounds (GBP) unless stated otherwise.

  • Your bank or payment provider may apply currency conversion or international transaction fees depending on your location and account settings. These fees are charged by your provider, not by Crawleigh.

  • Prices, promotions, and product availability may be updated at any time. Changes will not affect an order once it has been accepted (see “Order Confirmation & Payment Timing”).

2) Accepted Payment Methods

We currently accept (subject to availability and eligibility):

  • Credit and debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay and Google Pay

Some payment methods may not be available in all countries, on all devices, or for all orders.

3) Order Confirmation & Payment Timing

When you are charged

  • Payment is generally taken at the time you place your order.

  • In some cases, your payment method may show a temporary authorisation first, followed by the final charge when payment is captured. This is normal banking practice.

Order acceptance

  • Your order is not guaranteed until it has been accepted by us.

  • An “order confirmation” email usually means we have received your order request. Your order is accepted when we confirm processing/dispatch (or otherwise confirm acceptance in writing).

Failed or declined payments

  • If a payment is declined, reversed, flagged, or fails, your order may not be confirmed or may be cancelled.

  • We are not responsible for delays caused by payment failure or bank verification steps.

4) Taxes, Duties & Delivery Charges

  • Any applicable shipping charges will be shown at checkout before you complete payment.

  • Depending on your delivery destination, your order may be subject to import duties, customs fees, or local taxes charged by your local authority or courier. Unless we explicitly state otherwise at checkout, these charges are the customer’s responsibility and are not controlled by Crawleigh.

  • If you refuse to pay import charges and the parcel is returned or abandoned, any refund will be handled in line with our Return & Refund Policy and may be reduced to reflect costs we incur (where permitted by law).

5) Billing Details & Customer Responsibilities

You agree to provide accurate and complete billing and contact information, including:

  • Your billing address and delivery address (where required)

  • A valid email address and phone number (where needed for delivery or verification)

If your billing details are incorrect and this causes delays, failed delivery, or additional fees, we may not be able to reimburse those costs (subject to your statutory rights).

6) Pricing Errors & Checkout Issues

We work hard to keep pricing accurate, but mistakes can happen.

  • If a product is listed at an incorrect price due to an error (technical issue, typo, pricing feed error, or promotion stacking issue), we may cancel the order and refund you in full, or contact you with the correct price so you can decide whether to proceed.

  • We are not obligated to honour clearly incorrect prices.

7) Refunds

Refunds are handled in line with our Return and Refund Policy.

  • Where a refund is approved, it will be issued back to the original payment method where possible.

  • Refund timing depends on your payment provider and bank processing times.

  • Shipping fees, duties, and taxes may be treated differently depending on the reason for the refund and local rules (see Return and Refund Policy).

8) Chargebacks & Payment Disputes

If you have an issue with your order or payment, please contact us first so we can help quickly.

  • Crawleigh reserves the right to dispute any chargeback we reasonably believe is unauthorised, fraudulent, or unjustified.

  • If a chargeback is raised without contacting us first, this may delay resolution and may limit the support we can provide while the dispute is ongoing.

  • We may suspend future orders or require additional verification if repeated disputes or chargebacks occur.

9) Fraud Prevention & Security Checks

To protect customers and prevent fraud, we may:

  • Place an order on hold for verification

  • Cancel an order we suspect involves fraud, unauthorised payment use, or suspicious activity

  • Request additional verification for high-value orders (for example: identity confirmation or address verification)

If an order is cancelled for security reasons, we will refund any payment received.

10) Payment Security & Data Handling

  • Our checkout uses SSL encryption and secure payment gateways.

  • We do not store full card details on our servers.

  • Payment processing is handled by approved payment providers and is subject to their security standards.

For more information on personal data handling, please see our Privacy Policy.

11) Liability Limitations (Billing & Payments)

Nothing in these Payment Policy limits or excludes liability that cannot be limited or excluded under applicable law (including fraud, fraudulent misrepresentation, or any non-excludable consumer rights).

Subject to the above, to the fullest extent permitted by law:

  • Crawleigh is not liable for losses caused by payment processing issues outside our reasonable control, including bank declines, processor outages, verification delays, or third-party payment method failures.

  • Crawleigh is not liable for fees charged by your bank or payment provider (including currency conversion or international transaction fees).

  • Crawleigh is not liable for indirect or consequential losses arising from payment issues (such as loss of profit, loss of business, or loss of opportunity).

  • If Crawleigh is found liable for a payment-related issue, our total liability will be limited to the amount you paid for the order in question.

12) Changes to These Payment Policy

We may update these Payment Policy from time to time to reflect operational, legal, or payment-method changes. The latest version will always be available on our website. Continued use of the Store after updates means you accept the updated Payment Policy.

Store name: Crawleigh
Email: info@crawleigh.com
Phone: +447782273482

Warehouse address: Beddington Ln, Croydon CR0 4GG, United Kingdom

Business Name: SL Collective Limited
Business Registration Number: 78238500
Business address: Office 3906, 39th The Center
99 Queen’s Road Central, Central, Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)
We aim to respond to your email within 48 hours.